The latest email came from someone frustrated at the unreliability of First's daytime 33 service (Worsley - Manchester). Although the servcie supposedly runs at a frequency of every 15 minutes, she regularly has waits of up to an hour.
She has complained to the Network Manager at First's Queens Road depot who assured her the service would improve but she is yet to see that promise that come true. So, what can she do?
The Bus Appeals Body would be a good place to start. This body is set up to deal with complaints about bus services in England and Wales (except London). As long as you've given the operator you're complaining about a chance to respond to your complaint, this body will help resolve the problem if you're still dissatisfied.
Do you have any other tips for resolving complaints about bus services? Leave a comment to help our readers.
[Image credit: Ingy the Wingy]